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Refund Policy

At EatOdisha, we strive to provide the best experience for our customers. However, we understand that situations may arise where refunds are necessary. This refund policy outlines the circumstances under which refunds may be provided and the process for requesting them.

1. Refund Eligibility

You may be eligible for a refund in the following cases:

  • Incorrect Order: If you receive items that are significantly different from what you ordered.
  • Damaged or Spoiled Food: If the food delivered is damaged, spoiled, or not fit for consumption.
  • Missing Items: If part of your order is missing and not delivered.
  • Order Not Delivered: If the order was not delivered to your specified address due to a failure on our end or the restaurant's/delivery partner's side.

2. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Change of mind after the order is confirmed.
  • Delayed delivery due to traffic, weather conditions, or other uncontrollable factors.
  • Issues arising from incorrect information provided by the customer (e.g., wrong delivery address).

3. Refund Process

  • Refund requests must be initiated within 24 hours of receiving the order.
  • To request a refund, please contact our support team through the app or via email at help@eatodisha.in or call us at +91 9556618816.
  • Provide the following details:
    • Order ID
    • Description of the issue
    • Photos (if applicable)

4. Refund Method

  • Approved refunds will be processed to the original payment method used during the order (e.g., UPI, credit/debit card).
  • Refunds for cash-on-delivery orders will be credited as store credit or transferred via UPI/bank transfer.

5. Processing Time

  • Refunds will be processed within 7-10 business days after approval. Processing times may vary depending on your payment provider or bank.

6. Our Commitment

We value your trust and strive to resolve all refund-related issues promptly. Our team will assess each case individually to ensure fairness and customer satisfaction.

For any further questions or assistance, please contact us:

  • Email: help@eatodisha.in
  • Phone: +91 9556618816

Thank you for choosing EatOdisha. We’re here to make your food experience delightful!